The Oktaaf brand and the website (collectively the “website”) are owned by Book & Ear Ventures S.L., a company incorporated in Spain, and operated by its registered office in Velodroomstraat 17, 9940 Evergem in Belgium under Belgian VAT number BE 0773.343.386 (“Oktaaf”, “”, “us”, “our”, or “we”).

Book & Ear Ventures' registered office in Belgium is the vendor of all products sold at


These legal terms regulate the access to and usage of the site, the offer and sale of products on the site, privacy and processing of personal data and the use of cookies at the site.


We keep our legal terms and policies under regular review in order to reflect changes in our services and in regulations. This document is our most up-to-date version and it supersedes any earlier version. From time to time, we may update these terms and policies and we will indicate the date of the last update.

Any amendments or updates to these legal terms will be binding upon publication in this section of the website. We therefore ask that you regularly access this section to check for the publication of the most recent and up-to-date version. If you do not agree to all or part of the legal terms of, please do not use our website.

Last reviewed: September 2021



Use of the website and of the services implies the full acceptance of these legal terms and all guidelines and rules, and acknowledgement of their relevant mandatory nature.

The services are generally not intended for persons under the age of eighteen (18) years (or the age of majority of the individual's relevant country). If you are under this age, please do not register for the services. If we learn that you are under eighteen (18) years of age or any other majority age in your country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly stop providing you with the services.

The access to and use of, including viewing web pages, communication with Oktaaf, downloading product information and making purchases on the website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. 

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

The user is responsible for maintaining the confidentiality and the proper use of his or her personal information, including the credentials for accessing restricted services, and is also responsible for any damage or harm which might arise against Oktaaf or third parties as a result of the user's improper use, loss or removal of such information.


Remember that you will be liable for your use of and its contents. Oktaaf shall not be considered liable for any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force. You will specifically be liable for communicating information or data which is incorrect, false or concerning third parties without the latter’s consent, as well as for any improper use of such data or information.

Lastly, since all material will be downloaded or obtained otherwise via use of the service chosen at the user's own risk, the user is responsible for any damage to computer systems or loss of data as a consequence of downloading content from the website. Otherwise, Oktaaf accepts no responsibility for any damage resulting from inaccessibility to website services or from damage caused by viruses, corrupt files, errors, omissions, service interruptions, content deletion, problems with the network, with providers or telephone and/or data transmission connections, unauthorised access, data alteration, failure and/or malfunction of the user's electronic equipment.

The user is responsible for maintaining the confidentiality and the proper use of his or her personal information, including the credentials for accessing restricted services, and is also responsible for any damage or harm which might arise against Oktaaf or third parties as a result of the user's improper use, loss or removal of such information. contains hyperlinks ("links") to other websites which are in no way connected to Oktaaf neither controls nor performs monitoring operations of these websites and their content. Oktaaf may not be held liable for the content of these sites and the rules adopted by them, including as concerns your privacy and the processing of your personal data during your navigation. We thus ask that you pay attention when you connect to these websites through the links present on and that you carefully read their conditions of use and privacy regulations. We remind you that these legal terms and the privacy policy do not apply to websites operated by third parties. provides links to other websites exclusively to help its users search and browse and to facilitate links to other websites on the Internet. The activation of links does not entail any recommendation or notification from Oktaaf to access and navigate on these websites, nor any guarantee as to their content, services or the goods provided and sold by them to Internet users.

Please contact Oktaaf at karel<at> if you are interested in linking to the home page and other publicly accessible web pages of This contact is required for asking for our consent to linking to Oktaaf grants links free of charge and on a non-exclusive basis. Oktaaf is entitled to object to certain links to its website in the event that the applicant who intends to activate links to has previously engaged in unfair business practices or ones that do not comply with industry standards or unfair competition actions towards Oktaaf, or when Oktaaf fears the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it may in the future engage in actions discrediting Oktaaf and It is in any case forbidden to post deep links (such as deep frames) to or to use unauthorised meta-tags without Oktaaf's written consent. 

Oktaaf has made all efforts to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of's users, might be considered detrimental to civil beliefs, human rights and dignity, in all its forms and expressions. In any event, Oktaaf does not warrant that the contents of the website are appropriate or lawful. If such contents are deemed unlawful or illegal in the country in which you are accessing the website, please do not access our website. If you choose to access it regardless, we hereby inform you that your use of services provided by shall be your exclusive and personal responsibility.

To the maximum extent permitted by applicable law, you also undertake not to hold us, our licensors, service providers, agents, officers, or directors, liable, in any way, for any possible damages including without limitation direct or indirect damages of any kind, losses or expenses arising or resulting from the use of this website, the services, its contents or related to it, or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if they are advised of the possibility of such damages, losses or expenses.

Some countries do not allow all or part of the previous limitations or exclusions of liability and, if required by applicable law, some of the contents of this section may not apply to you.

Oktaaf does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.


If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the website and the services in violation of these legal terms and/or arising from a breach of these legal terms and/or any breach of your representations and warranties set forth herein and/or if any submitted material that is transmitted through the services causes our liability to a third party.


All content, included by not limited to works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, is protected and in the sole ownership of Oktaaf. All rights are reserved, worldwide.

It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this website, any of the content in this website or related software , in whole and / or in part, in any form and / or manner, and for any purpose.

If the downloading or the copying should be permitted by Oktaaf in writing, the user will not obtain any right, title or interest in any content or software as a result of any such downloading or copying.

The trademark OKTAAF and its logos are registered by Oktaaf. The domain name is registered and owned by Oktaaf. Any unlawful or unauthorised use of such trademarks is prohibited and entails legal consequences.


These legal terms and any contractual and non-contractual obligations arising out of or in relation to the legal terms shall be governed by and will be interpreted in accordance with Spanish laws (without regard to its conflict of law provisions), except otherwise provided under mandatory local legislation of your place of residence.

All disputes arising out of or relating to these legal terms or any contractual or non-contractual obligations arising out of or relating to the legal terms shall be submitted to the exclusive jurisdiction of Spanish courts or the jurisdiction of the courts of your place of residence, if so provided under the applicable law.

Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website


Information on products and relevant prices are available on the website. 

Oktaaf reserves the right at any time to limit quantities and/or type of products available in the website. During the purchasing process, an automatic response will inform the client if the order cannot be processed due to the unavailability of the ordered products; Oktaaf is not liable towards the client in case of unavailability of the products prior to the execution of the contract.


The prices of the products are indicated on the website in Euro and are inclusive of all applicable taxes and charges, as well as delivery costs.

Oktaaf regularly verifies that prices of the products displayed on the website are correct; however, Oktaaf cannot guarantee the absence of errors. In the event that an error in the pricing of a product is detected, Oktaaf shall refuse the order and offer the client the opportunity to purchase the product at the correct price. If the error is detected after the order has been accepted, Oktaaf will also offer the client the opportunity to cancel the order.

We do not provide VAT-refund service for orders placed on our website.


To place an order for one or more products on, you must (i) include the selected products in the “shopping cart” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment modality, (iv) accept the legal terms and (v) send the order proposal to Oktaaf through the website.

On the order confirmation page, which appears just before the completion of your order, we will provide you with a summary of the main characteristics of each product ordered, the price including all applicable fees, taxes and the cost of shipping.

The order form sent to the vendor will be filed in our database for the time required to process your order and as stated by law.

English is the language used for finalising the contract with the vendor. We only accept orders from customers aged 18 and over.

After your order form has been submitted, the vendor will process your order. Following placement of your order, the vendor will send you an automatic acknowledgement of receipt. This does not constitute acceptance of your order by the vendor nor does a contract between you and the vendor exist at this point in time in respect of your order. The vendor's acceptance of your order will take place when the vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the vendor. The acceptance email represents an electronic purchase order receipt and contains all relevant information relating to your order.

If the vendor is unable to accept your order for any reason (including any of the reasons described before, or if a product is out of stock), the vendor will inform you of this. In case of unavailability of one or more of the ordered products, the client will receive an email duly informing him about the unavailability of the products. In this case the order proposal will be cancelled or partially accepted just in relation to the available products. In case of partial acceptance, the client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available products.

The vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: one of several of the products is not available; the vendor has identified an obvious and unmistakable error in the price or description of the product; the vendor suspects illegal or fraudulent activity; or you have not complied with these legal terms. If so, the vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.

By submitting an order form, you unconditionally accept and undertake to observe the provisions of these legal terms in your contract with the vendor. Should you not agree with certain provisions of these legal terms, please do not submit your order form for the purchase of products on

By submitting an order form, you agree and accept these legal terms as well as further conditions contained on Oktaaf, including those accessed via links, and including the privacy policy, refund and return policy.


We accept payment by credit/debit card, by PayPal, by bank transfer or other payment methods as they become available from time to time by notice on our website. Payment must be made in Euro. In case of a payment by bank transfer, we will send you Oktaaf’s bank details by email.

You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us.

If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), your order will be cancelled and the contract with you ended immediately. We will inform you of this.

Payments through our website are managed on-line with the relevant banking organisations through facilities offered by Shopify, a third party based in Canada which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal information including your name, email address, delivery details, telephone number, details of the order placed and credit/debit card or other payment details will be disclosed and used by Shopify for the purposes of providing fraud screening services to us and to its own customers.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases in accordance with our privacy policy. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity, and does not imply the performance of a credit check.

If an order placed by you is considered to be fraudulent or otherwise made in breach of these legal terms, the sale will be cancelled immediately, and in the event that any sums have already been debited to you, they will be refunded within 14 business days after such notification.


The purchased products shall be delivered by a courier service selected by Oktaaf on working days. Products shall be delivered to the address indicated by the client in the order proposal. Oktaaf shall not deliver to PO boxes.

Time of delivery can suffer delay depending on several factors: production time in the case of some product being specifically produced or sized to the client’s specifications; delays in legal export and import permits for international antiquities trading. In case the delivery has not occurred within three months, the client is entitled to repudiate the contract and Oktaaf shall, without undue delay, reimburse all sums paid under the contract.

At the time of delivery of the products by the courier, the client (or a nominated representative) is required to:

(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;

(ii) verify that the packaging and its seals are intact, undamaged, not wet or altered in any manner;

(iii) sign the delivery note; and

(iv) if requested by the courier, show his/her ID.

Any damages to the packaging and/or the products, or discrepancies in the number of items or documentation must be immediately indicated in writing on the courier’s delivery note. 

If no one is available at your address to take delivery, we will leave you a note asking you to contact us in order to arrange an alternative delivery date. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract as detailed below.

Oktaaf shall send to the client a shipping confirmation via email once the products are dispatched and a further email once the products have been delivered.

The risk of loss of or damage to the products shall pass to the client when the client (or a third party indicated by the client and other than the carrier) has acquired the physical possession of the products.

Except to the extent permitted under applicable laws, once the courier’s document has been signed and no objection has been raised by the client, the client may not make any objection to the exterior characteristics of the delivered parcel. The client is entitled to subsequently raise objections in relation to any other features related to the products or to exercise his right of withdrawal. These must be communicated in writing within 24 hours of the actual delivery date.


The client has the right to withdraw from the contract with no reason within 30 (thirty) days from the date in which the client (or the representative duly authorized to receive the products) obtains the physical possession of the products and in case of partial deliveries, the last product.

To exercise the right of withdrawal, the client will contact Oktaaf via the “Contact us” section of this website, or via email at karel<at> Please make a clear statement setting out your decision to withdraw from the contract, indicating name and address, phone number, email address, list of products, date of order at, together with the reasons to withdraw from the contract. We will send you an acknowledgement of receipt via email.


Without undue delay, and in any event no later than 14 (fourteen) days after the communication of withdrawal, the client shall return the purchased products to Oktaaf at Velodroomstraat 17, 9940 Evergem, Belgium. The client shall be responsible for the products until Oktaaf has acquired the physical possession of the products.

The products shall be returned in their original condition, unaltered, unused, undamaged and with original tags and labels attached. In the event of any diminished value of the products resulting from the handling of the goods by the client other than what is necessary to establish the nature, characteristics and functioning of the goods, Oktaaf reserves the right to refuse the return of the products. The client shall be liable for any diminished value of the products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. For example, we may make a reduction in the following circumstances: the product(s) have been used, worn, damaged or washed; the identification tag or certificate of authenticity is not attached to the product(s), or has not been returned. Please note that identification tag or certificate of authenticity constitutes an integral part of each product; and/or you have not returned any packaging which is an integral part of a product.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this option, Oktaaf reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.

If you are entitled to return product(s) to the vendor and have complied with the conditions set out in this return policy, you will receive an email confirming that the return has been accepted. This will state the amount of refund due, including the possible reasonable costs of delivery.

Oktaaf shall reimburse the refund, within 14 (fourteen) days of the day on which Oktaaf has received the products back or the client has supplied evidence of having sent back the products, whichever is the earliest. Reimbursement shall be executed by Oktaaf using the same means of payment as the client used for the initial transaction, unless the client has expressly agreed otherwise and provided that the client does not incur any fees as a result of such reimbursement.


We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: you do not make any payment to us when it is due; you do not, within a reasonable time, allow us to deliver the products to you or collect them from us or if an order placed by you is considered to be fraudulent or otherwise made in breach of these legal terms.

You must compensate us if you break the contract. If we end the contract in the situations set out in before, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.



This website uses cookies to distinguish you from other users. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to authenticate the identity of the browser on each page. This helps us to analyze the use of the website to customize and improve the content and the layout of the website. 

The cookies we use on our website include:

> Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do.

> Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the website for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember that your choices on the website, but this only works when cookies on our website are enabled. We do not use technology that recognizes a “do not track” signal from your web browser.

When you first access our website from certain jurisdictions, you may receive a message advising you that cookies and similar technologies are in use.


The cookies we and our business partners use on our online services can be grouped into the following categories:

> Essential cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. You may opt out of using these cookies, but you may not be able to use our website without them.

> Website functionality cookies: These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

> Website analytics cookies: We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

> Customer preference cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

> Social sharing cookies: We use cookies to allow you to share content directly on social networking/sharing sites like Instagram, Facebook and Twitter. Examples would be if you wanted to 'like' or 'tweet' about a product advertised on our online services.

> Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our products and services on a range of our partners' websites. To try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns. We do not collect any personal data within these cookies.


We permit limited third parties to place cookies through the website to provide us with better insights into the use of the website or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website.  This may include browsing or shopping information. 

We may also permit third party service providers to place cookies through our website, as indicated above, to perform analytics or marketing functions where you are notified of them, and you have consented to the usage. We do not control the use of such third party cookies or the resulting information, and we are not responsible for any actions or policies of such third parties.


When you first access our website from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By closing the message, or continuing to browse the website, you signify that you understand and agree to the use of 

these technologies, as described in this cookie policy.

You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features on the website. You can do this by activating the settings on your browser that allows you to refuse all or some cookies.

Please follow the links below to helpful information for the most popular browsers:

> Microsoft Internet Explorer:

> Google Chrome:

> Mozilla Firefox:

> Apple Safari:

In addition, you can exercise advertising cookie choices by visiting:





As well as cookies, we use other technologies to recognize and track visitors to our services. A web beacon (also known as a “tracking pixel” or “clear GIF”) is a clear graphic image (typically a one-pixel tag) that is delivered through a web browser or HTML email, typically in conjunction with a cookie.

Web beacons allow us, for example, to monitor how users move from one page within our website to another, to track access to our communications, to understand whether users have come to our websites from an online advertisement displayed on a third-party website, to measure how ads have been viewed and to improve site performance.



This privacy policy describes how information, including personal information, is collected from you (including you and any person acting on your behalf or with your authorization, collectively “you”) and subsequently used, shared, secured and otherwise processed by Book & Ear Ventures S.L. (“Oktaaf”, “”, “us”, “our”, or “we”).

“Personal information”, is any information that enables us to identify you, directly or indirectly, such as your email address, name, shipping and billing address, telephone number, company name, credit card information, any form of identification number, or one or more factors specific to your physical, physiological, mental, economic, genetic, cultural or social identity.

This privacy policy sets out the information we collect, the reasons why we do it, and how we use and share this data. It is an integral part of our legal terms. By accessing this website and making use of our services you explicitly agree to the terms of this privacy policy and the legal terms. 

Oktaaf is not designed nor intended to be attractive to use by children under the age of 13. Our legal terms require that users must be 18 years old or older in order to register on our website and use our services. If you are under the age of 18, please do not submit any information to us.

For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), the controller of your personal information is Book & Ear Ventures S.L. (Company No. B87412235), C/ de los Pinos 12, 28669 Boadilla del Monte, Spain.

For any issues regarding privacy, or to exercise your rights under GDPR please contact our privacy officer at assistant<at>, or send us your request in physical form, addressed to the data protection officer, at the following address: 

Data protection officer

Book & Ear Ventures S.L.

C/ de los Pinos 12

28669 Boadilla del Monte



When you interact with us, either through our website or by communicating with us, we may collect the following information about you:

> Information that you provide us: you can give us information about yourself by registering on our website, placing an order for products, completing any online form (such as registration forms, contests and surveys), opting to receive our newsletters and special offers, participating in contests or promotions, interacting on social networks with our website, or when communicating with us (via email, telephone, messaging apps, social networks or others).

Depending on the data you provide, this information may include your name, address or location, telephone number and email address, date of birth, gender, purchase information, purchase preferences, pictures, and financial information (including details of your credit and debit card, even though we do not process them, as our payment processors do).

> Information we receive from other accounts or sources: We may receive information about you from other sources, such as from your other accounts (such as when you use Apple ID to access our website) or other websites, including data brokers, our partners, social media providers –such as Facebook and Twitter–, advertiser networks and analytics partners, as well as payment and messaging service providers.

We complement the data you provide us with data from aggregated data services, such as public or social graphic data, in order to offer you content and promotions that are of benefit to you. We will add this data to your customer account information to better understand the interests of users and to provide more relevant product recommendations and advertisements, to increase the safety of our customers when using our website and to comply with our legal obligations, such as sanctioning laws. This information can be associated with your personal data, such as your name, email, address, physical address or telephone number.

> Information that our IT systems collect about you: each time you visit our website, certain information will be created and automatically recorded by our IT systems. This information includes:

- Cookies: you can read more information about cookies in our cookie policy. These small text files can help improve your experience on our website and facilitate your interaction with us. This may include storing your localization or language preferences, so that you do not have to re-enter this information when you return; or to ensure that the items you want to buy do not disappear while you browse the pages of our website. We also use cookies to serve you advertisements of interest to you;

- Information about devices: the information that comes from your device may differ, depending on your operating system (PC, Mac, iPhone, Android or other) and configuration, but it also depends on the type of device you have (an iPhone 6s or a Samsung Galaxy S7, for example), the IP address of the device and location, the browser you use, your mobile network provider (in the case of mobile devices), the pages you have visited, your time zone and country, as well as download error and crash reports.


To offer you our services and the website itself - which includes allowing you to place an order and receive products through our website, manage your account and optimize your experience - we need to use the information collected in different ways.

We also use this data for marketing and advertising purposes. When you have indicated to us that you would like to receive our marketing communications or when you have made a purchase using our services, we and our partners will use your personal information (which includes your name, email and address) to, from time to time, send you updates, news and offers. via email, postal mail or other means. We may use your data (which includes supplementary information received from our partners that we append to our existing customer data, as described below), to send you tailored messages. You can unsubscribe from our marketing communications following the options to leave that appear in our promotional emails, or letting us know via the “Contact us” section at the website.

We use third-party service providers in order to serve you more relevant ads on your various devices and on our own or other websites and mobile applications. In addition to information about your visits to our website, our service providers may use data about your interactions with other websites or applications to present you with advertisements for products available from Oktaaf or our partners. For more information on how to abandon these targeted ads and control the use of cookies, please read the cookies policy in these legal terms.

We also carry out studies, analyzes and surveys on the use of our website and the visits it receives. We keep track of the time you spend on our website to validate how we can better serve your interests. Finally, we use your information to confirm your identity and perform anti-fraud credit checks, in order to ensure your financial security and ours.

Scroll down to find out in detail the purposes for which we collect your data, what specific information is collected and the legal basis that supports it.

> To register and manage your account on our website: we collect your name, email, password and other additional details that you want to add to your account, such as phone number, address and gender. The legal basis is in the execution of a contract with you.

> To complete the orders you place through our website: we collect your name, address, phone number and order details, such as the products you are buying, the size and the price. The legal basis is in the execution of a contract with you.

> To receive your payment: we collect your payment information, which includes the credit / debit card number, holder name and CVV. We do not store this data and only transfer it to our authorized payment providers. The legal basis is in the execution of a contract with you.

> To provide you with our customer service services (including helping you resolve any problems you may have with our services, updating you on any changes to the terms of our services, or contacting you to find out how your experience with us has been): we collect your name , email, password, telephone number and address and your contact history with us. The legal basis is in the execution of a contract with you and our legitimate interests in retaining you as a client.

> To monitor the quality of our customer service services: we collect your name, email, password, telephone number and addresses, your response to our email or whatsapp inquiries about the quality of the service you received and your contact history with us (including the phone records of our conversations and conversations via email or other instant messaging applications). The legal basis is in our legitimate interests in running our business.

> To manage, maintain and optimize our website and our services: we collect information from your devices (such as the IP address and the type of device you use), cookie identifiers and browsing information. The legal basis is in our legitimate interests in running our business.

> To perform fraud and credit checks, and assess if we can do business with you: we collect your name, email, addresses, credit / debit card details, browsing history, purchase history, date of birth, gender, cookie behavior specific information about your devices (such as the IP address and the type of device you use), any type of identity documentation and any public information available (such as social media profiles or news) . The legal basis is in our legitimate interests to protect Oktaaf and its clients from fraudulent activities, and to comply with legal obligations.

> To send you marketing communications and personalized offers: we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behavior, information about your devices, purchase preferences, cookie identifiers, internal identifiers and country. The legal basis is our legitimate interests in direct electronic marketing of similar products and services that you have purchased using our website or - where this cannot be applied - your consent to send you special offers and campaigns powered by Oktaaf in cooperation with exclusive partners.

> To manage our loyalty programs: we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behavior, information about your devices, purchase preferences, username, cookie identifiers , internal identifiers, country, level of expenditure and purchasing power. The legal basis is our legitimate interests in running our business and improving your shopping experience.

> To offer you personalized recommendations and enhance your experience: we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behavior, interactions in stores with products, information about your devices, preferences of purchase, username, cookie identifiers, internal identifiers, country, spending level and purchasing power. The legal basis is our legitimate interests in running our business and improving your shopping experience.

> To carry out studies, analysis, surveys and questionnaires about the use you give our website: we collect your name, address, email, information about your devices, demographic information (which includes gender, country of residence and family income) and content of survey responses. The legal basis is in our legitimate interests in running our business and in improving our website and your user experience.

> To advertise and redirect the advertising of our products and services, we collect your email, cookie identifiers and information from your devices. The legal basis is in our legitimate interests in running our business.

> To produce aggregated statistical reports: we use your order history, making sure that the results of these reports do not identify you. The legal basis is in our legitimate interests in running our business and improving our website.


To facilitate our services and the website as such, we work with a select number of third parties. To do so, we may share your information with them in the following circumstances, duly limited:

> Business purpose service providers: In order to function properly, we rely on a select number of third parties who offer their services and products to us. We allow these companies to use your information only for what is strictly necessary, for the purpose of providing us with their services and products. Below you will find the types of providers we have, some may and some may not be involved in the processing of your information:

- Carrier companies that we use to deliver the products and, therefore, they need to have access to the information of your order, which includes your name and address. These providers have a global reach, with several local companies that can be involved in the delivery process, depending on your shipping address.

- Payment providers, which we use to process your payment information (such as your credit / debit card details) so that we can receive your payment. These are based in the European Union, the United States and China, and are involved in the process depending on your location.

- Anti-fraud and credit validation providers, to keep you and us safe. They have access to your information and associated orders, and process them in order to verify any fraudulent behavior. Our current suppliers are in the United States, Canada and Europe.

- Analytics and search engine providers, such as Google, that we use to help you improve and optimize the website. These providers are located in the United States and Europe.

- Customer service management providers, to offer you our customer service services and improve and manage your customer experience. Our current supplier is in the United States.

- Marketing tools that help us boost our marketing. These providers are located in the United States and Europe.

- Study companies, which we can involve to help us carry out surveys on the use you give to our website and our services. These providers are mostly located in Europe or the United States.

- IT / technology providers that we use to support, maintain and offer our technology and IT infrastructure that supports our website and that stores our information. These include Shopify - which we use to host your information. These providers are located in Canada.

> Ads for marketing purposes: we may give your information to our advertising partners and social networks of your choice (including Facebook and Google), whenever they require this data to select and use relevant ads about our products and services, directed at you and others;

> Service providers to enrich data: we may enrich, join or combine the information we have about you with information from other sources, in principle, by sharing part of your personal data with selected business partners. These partners are located in the United States. We do this to better understand your customer profile and interests, so that we can give you offers especially for you, as well as specialized services;

> Role of third parties when considering a corporate transaction: Oktaaf is always looking for new directions and opportunities for growth. This means that, on some occasions, we may consider corporate transactions, such as mergers, acquisitions, reorganizations, sale of assets or the like. In this way, we can transfer your information to allow the appreciation and completion of this transaction. If we buy or sell any business or asset, your personal information may be one of the assets to be transferred;

> To comply with legal requirements: on occasion, we may be asked to cooperate with various regulators and security agencies in different countries, whether due to legal requirement, court order or any other legal process. Although we dispute the requirements whenever possible, in some cases we will have to share your information with regulators or law enforcement agencies. When we deem it appropriate, and taking into account that we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal claims;

> Information aggregated with third parties: we may aggregate your data with those of other clients, creating a database with information on the use of our website, product purchases and other general grouped data about our clients. Our legitimate interest is to understand the use of our service and demand for our product. Although this data set is aggregated and anonymous, which means that it cannot identify you individually, it provides value in terms of the use of our website and can be shared with selected third parties. These third parties may include providers of plugins or similar technologies to help measure traffic; and our investors.


You are advised to be aware that the personal information we receive from you and about you may be held on our computers and systems in the European Union and in the computers and systems of our offices and data centers in the United States and may be accessed by or given to our staff working outside the European Union.

Your personal information may be processed by us in the United States or Canada, where laws regarding data protection may be less stringent than the laws in your country. By using this website and by providing any personal information to the website, all users, including without limitation users in Canada, the UK and the European Union, acknowledge Oktaaf’s collection and processing of such personal information in the United States.

When disclosing personal information from the EU and the UK to a third party (e.g. our shipping agents) located in a country  not recognized by the European Commission as ensuring an adequate level of protection (e.g., the United States), we will take appropriate steps to safeguard such personal information, such as by implementing the European Commission-approved standard contractual clauses.

For the avoidance of doubt, Oktaaf does not rely upon the now invalidated U.S. Department of Commerce Privacy Shield Framework in order to receive EU personal information in the U.S.  For further details, please contact us at asistant<at>


The website uses cookies to distinguish you from other users. This helps us to analyze the use of the website to customize and improve the content and the layout of the website. 

When you first access our website from certain jurisdictions, you may receive a message advising you that cookies and similar technologies are in use.

For detailed information on the cookies we use and the purposes for which we use them, please visit the cookie policy in these legal terms.


As a registered user of the website, you are responsible for maintaining the confidentiality of your username and password. Please keep your user ID and password confidential.

If you share your computer, we recommend that you log-out and close your browser window after visiting the website in order to protect the confidentiality of your personal information including your credit card information, your offer status and buying history.

You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

We use reasonable physical, electronic, and administrative safeguards to help us protect the security, integrity and confidentiality of data stored on our system, and to provide for the secure transmission of the personal information from your PC to our servers.

Except as specified in this privacy policy, we use commercially reasonable efforts to limit access to your personal information to the employees, officers, third-party contractors, and strategic partners of Oktaaf who need the personal information in order to perform their duties.

While no system is 100% secure, we believe that the measures we have implemented minimize the risk of a security breach to an appropriate level given the types of personal information involved. Please note that any personal information you provide us by email is unencrypted.

Please note that transmission of personal information via the internet is not completely secure and although we will endeavor to protect your information, we cannot guarantee the security of your information transmitted to our website; any transmission is therefore at your own risk. However, once we have received your information, we will use procedures and security features to try to prevent unauthorized access.


We will keep the data you provide us for as long as you have your account with us and, from that moment on, for the period in which you have questions or complaints in relation to our services, in addition to any additional maintenance period to which we are obliged, in accordance with the legal requirements that are applied to us.

In some circumstances, you can ask us to delete your data as explained below. When you have finished using our services, we may store your information in an aggregated and anonymous format.


If you do not wish to receive offers or other notices from us in the future, you can “opt-out” by sending an email to assistant<at> or by contacting us at the address indicated at the beginning of this policy.

We will try to complete your request as promptly as possible. You can elect not to receive emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated above. Any changes will affect only future uses of your information.


For individuals within the EEA only. Under the GDPR, in certain circumstances, you may have rights in relation to your personal information – specifically to:  

> Request access to your personal information. You may have the right to request access to any personal information we hold about you as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making.

> Request the rectification of any inaccurate personal information. You may have the right to obtain without undue delay the rectification of any inaccurate personal information we hold about you.

> Request erasure of your personal information. You may have the right to request that personal information held about you be deleted, provided that such personal information is not required by Oktaaf for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim. 

> Request restriction of processing of your personal information. You may have the right to prevent or restrict processing of your personal information, except to the extent processing is required for the establishment, exercise or defense of legal claims.

> Request transfer of your personal information. You may have the right to request transfer of your personal information directly to a third party where this is technically feasible.

You can exercise any of these rights by emailing our privacy officer at assistant<at>, or by sending us your request in physical form, addressed to the data protection officer, at the following address:  

Data protection officer

Book & Ear Ventures S.L.

C/ de los Pinos 12

28669 Boadilla del Monte


In addition, where you believe that Oktaaf has not complied with its obligation under this privacy policy or EU or UK law, you have the right to make a complaint to an appropriate data protection authority.


This section provides more information about the personal information we collect about California consumers and the rights afforded to you under the California Consumer Privacy Act (“CCPA”).  

You have certain rights in relation to your data, including the right to have your personal data deleted, and the right to object to your personal data being sold to third-parties. 

> For details about the personal information we have collected over the last 12 months, including the categories of sources, please see the “What data we collect, and how we collect it” section above.

> We collect this information for the purposes set out in the “What we use your information for” section above.

> We share this information with the categories of third parties described in the section “Sharing your personal information”.

> We do not sell (as defined in the CCPA) the personal information we collect.

> We use third-party cookies for our advertising purposes as described in the cookie section included in these legal terms.

Subject to certain limitations, the CCPA provides California consumers the right to request more details about the categories or specific pieces of personal information we collect, such as how we use and disclose this information and to delete their personal information.

California consumers may make a request pursuant to their rights in the CCPA by contacting us at assistant<at> We will verify your request using the information you have previously submitted to us, including your email address.