Refund policy

RIGHT OF WITHDRAWAL

The client has the right to withdraw from the contract with no reason within 30 (thirty) days from the date in which the client (or the representative duly authorized to receive the products) obtains the physical possession of the products and in case of partial deliveries, the last product.

To exercise the right of withdrawal, the client will contact Oktaaf via the “Contact us” section of this website, or via email at kareloktaaf.com. Please make a clear statement setting out your decision to withdraw from the contract, indicating name and address, phone number, email address, list of products, date of order at Oktaaf.com, together with the reasons to withdraw from the contract. We will send you an acknowledgement of receipt via email.

REFUNDS AND RETURNS

Without undue delay, and in any event no later than 14 (fourteen) days after the communication of withdrawal, the client shall return the purchased products to Oktaaf at Velodroomstraat 17, 9940 Evergem, Belgium. The client shall be responsible for the products until Oktaaf has acquired the physical possession of the products.

The products shall be returned in their original condition, unaltered, unused, undamaged and with original tags and labels attached. In the event of any diminished value of the products resulting from the handling of the goods by the client other than what is necessary to establish the nature, characteristics and functioning of the goods, Oktaaf reserves the right to refuse the return of the products. The client shall be liable for any diminished value of the products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. For example, we may make a reduction in the following circumstances: the product(s) have been used, worn, damaged or washed; the identification tag or certificate of authenticity is not attached to the product(s), or has not been returned. Please note that identification tag or certificate of authenticity constitutes an integral part of each product; and/or you have not returned any packaging which is an integral part of a product.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this option, Oktaaf reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.

If you are entitled to return product(s) to the vendor and have complied with the conditions set out in this return policy, you will receive an email confirming that the return has been accepted. This will state the amount of refund due, including the possible reasonable costs of delivery.

Oktaaf shall reimburse the refund, within 14 (fourteen) days of the day on which Oktaaf has received the products back or the client has supplied evidence of having sent back the products, whichever is the earliest. Reimbursement shall be executed by Oktaaf using the same means of payment as the client used for the initial transaction, unless the client has expressly agreed otherwise and provided that the client does not incur any fees as a result of such reimbursement.