Shipping policy

ANTIQUITIES EXPORT AND IMPORT

We sell and ship from Belgium, inside the European Union. All antiquities included in our jewelry are legally imported under European and Flemish (Belgian) regulation.

If you are outside the European Union, we are required to ship under a EU export license for cultural goods, issued by the Flemish authorities. This process may take two to three weeks, we inform clients about expected time frames, and keep them updated during the process.

If you are inside the European Union, both EU regulations and Belgian law require no such license, and we can directly and immediately ship you the piece.

SHIPPING AND TAXES

International sales and export can require shipping costs and several types of taxes, such as VAT (Value Added Tax) or customs duties. These depend on your country as a buyer.

Whatever these are, and wherever you are as a customer, our prices include all possible costs and taxes. If your country requires VAT, our price is VAT included. If your country requires import duties, we will take care of these.

SHIPPING AND DELIVERY

The purchased products shall be delivered by a courier service selected by Oktaaf on working days. Products shall be delivered to the address indicated by the client in the order proposal. Oktaaf shall not deliver to PO boxes.

Time of delivery can suffer delay depending on several factors: production time in the case of some product being specifically produced or sized to the client’s specifications; delays in legal export and import permits for international antiquities trading. In case the delivery has not occurred within three months, the client is entitled to repudiate the contract and Oktaaf shall, without undue delay, reimburse all sums paid under the contract.

At the time of delivery of the products by the courier, the client (or a nominated representative) is required to:

(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;

(ii) verify that the packaging and its seals are intact, undamaged, not wet or altered in any manner;

(iii) sign the delivery note; and

(iv) if requested by the courier, show his/her ID.

Any damages to the packaging and/or the products, or discrepancies in the number of items or documentation must be immediately indicated in writing on the courier’s delivery note. 

If no one is available at your address to take delivery, we will leave you a note asking you to contact us in order to arrange an alternative delivery date. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract as detailed below.

Oktaaf shall send to the client a shipping confirmation via email once the products are dispatched and a further email once the products have been delivered.

The risk of loss of or damage to the products shall pass to the client when the client (or a third party indicated by the client and other than the carrier) has acquired the physical possession of the products.

Except to the extent permitted under applicable laws, once the courier’s document has been signed and no objection has been raised by the client, the client may not make any objection to the exterior characteristics of the delivered parcel. The client is entitled to subsequently raise objections in relation to any other features related to the products or to exercise his right of withdrawal. These must be communicated in writing within 24 hours of the actual delivery date.